Inbox Tracker, Competitive Tracker and Design Tracker Being Intermittently Unavailable

Incident Report for eDataSource

Resolved

This incident has been resolved.

Posted Sep 26, 2024 - 11:52 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 26, 2024 - 11:00 EDT

Identified

We have identified an issue with our database that has resulted in Inbox Tracker, Competitive Tracker and Design Tracker being intermittently unavailable.

Posted Sep 26, 2024 - 10:42 EDT

This incident affected: Amazon Web Services (AWS ec2-us-east-1, AWS ec2-us-west-1, AWS rds-us-east-1) and Analyst NextGen Client, V4 API, Deliverability - Analytics Tracker, Deliverability - Traditional Seed, Deliverability - Postmaster Tools, Deliverability - SNDS, Spam Trap Monitor, Inbox Tracker, Competitive Tracker, SFMC - Inbox Tracker, Deliverability - DMARC, Design Tracker.